Terms of service

Terms of Service

Welcome to ROVELLAA. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or using the site under supervision of a parent/guardian

  • You will not use our products or services for any illegal or unauthorized purpose

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without written permission

We reserve the right to refuse service to anyone for any reason at any time.

2. Account Terms

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your account information

  • You agree to provide accurate, current, and complete information

  • You are responsible for all activities under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Pricing & Payment

  • All prices are listed in rupees and are subject to change without notice

  • We reserve the right to modify or discontinue products at any time

  • Payments must be made in full at the time of purchase

We accept payment methods including:

  • Cash on Delivery (COD) 

  • Debit/Credit Cards

  • Other payment methods displayed at checkout

We are not responsible for any additional charges imposed by your payment provider.

4. Product Descriptions

We strive to ensure all product descriptions, images, and details are accurate. However:

  • We do not guarantee that all information is completely error-free

  • Product colors may vary due to screen display differences

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Order Acceptance & Cancellation

  • All orders placed through our store are subject to acceptance and availability

  • We reserve the right to refuse or cancel any order for reasons including:

    • Product unavailability

    • Errors in pricing or product information

    • Suspicious or fraudulent activity

If your order is canceled after payment, you will receive a full refund.

6. Shipping & Delivery

Shipping and delivery are subject to our Shipping Policy.

  • Orders are processed within 1-3 business days.

  • Delivery times are estimates and may vary due to external factors

We are not responsible for delays caused by courier services or unforeseen circumstances.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

  • Customers must follow the stated return procedures

  • Refunds will be issued according to the conditions outlined in our policy

For assistance, contact us at rovellaaofficial@gmail.com.

8. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose

  • To violate any applicable laws or regulations

  • To transmit harmful code, viruses, or malware

  • To engage in fraud, harassment, or abusive behavior

  • To interfere with or disrupt the website’s functionality

Violation of these terms may result in immediate termination of your access.

9. Limitation of Liability

To the fullest extent permitted by law:

  • ROVELLAA shall not be liable for any indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free service

  • Your use of our website and products is at your own risk

In no case shall our liability exceed the amount paid for the purchased product.

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of ROVELLAA and is protected by applicable copyright and trademark laws.

You may not use our content without prior written permission.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.

  • Changes will be effective immediately upon posting on this page

  • It is your responsibility to review these Terms periodically

13. Contact Information

For any questions about these Terms, please contact us:

📧 rovellaaofficial@gmail.com