Refund policy

 

Return & Refund Policy

At ROVELLAA, we are committed to delivering high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, items must:

  • Be unused, unworn, and in original condition

  • Be returned in the original packaging (including dust bags, tags, etc.)

  • Not show signs of wear, damage, or alteration

  • Recorded video of parcel opening as a proof.

We reserve the right to رفض returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 6-7 days of receiving your order.

After this period, unfortunately, we cannot offer a refund or exchange.

3. How to Request a Return

To initiate a return:

  1. Email us at rovellaaofficial@gmail.com

  2. Include your order number and reason for return

  3. Our team will provide return instructions

Please do not send items back without prior approval.

4. Refund Process

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed to your original payment method

Refund Timing

Refunds are issued within 5–10 business days after approval.

Please note:

  • Bank or payment provider processing times may vary

5. Exchanges

We offer exchanges for:

  • Damaged or defective items

  • Incorrect items received

If you would like to exchange an item for a different style or color, please contact us at rovellaaofficial@gmail.com.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 6-7 DAYS of delivery

  • Include clear photos of the issue

We will offer:

  • A replacement, or

  • A full refund (including shipping if applicable)

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Items that have been used or damaged by the customer

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost returns.

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. If the issue persists, contact us at rovellaaofficial@gmail.com

10. Contact Us

For any questions regarding returns or refunds, please contact:

📧 rovellaaofficial@gmail.com