Shipping policy

Shipping Policy

At ROVELLAA, we aim to provide a smooth and reliable delivery experience for all our customers. Please review the details below regarding our shipping process.

1. Order Processing Time

All orders are processed within 1-3 business days.

  • Orders are processed on business days (Monday–Friday)

  • Orders placed on weekends or holidays will be processed the next business day

Once your order has been processed, it will be shipped promptly.

2. Shipping Methods & Delivery Time

We offer standard shipping for all orders.

Estimated Delivery Time:

  • Standard Shipping: 5-10 BUSINESS DAYS

Delivery times may vary depending on your location and external factors.

3. Shipping Costs

Shipping costs are calculated at checkout.

  • Standard Shipping: 250-300

  • Free shipping may be offered on promotions or minimum order values (if applicable)

4. Tracking Information

Once your order has been shipped:

  • You will receive a confirmation email with a tracking number

  • You can use this number to track your package in real time

If you do not receive tracking information, please contact us at rovellaaofficial@gmail.com.

5. Delivery Issues & Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Courier service issues

ROVELLAA is not responsible for delays caused by shipping carriers, but we will always assist you in tracking your order.

6. Incorrect Address

Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses

  • If you notice an error, contact us immediately at rovellaaofficial@gmail.com

7. Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please check with neighbors or your local courier

  • Contact us 

We will assist you, but we are not responsible for lost or stolen packages after delivery confirmation.

8. International Shipping (If Applicable)

At the moment we don't offer international shipping.

International Delivery Time:

Will update whenever it is applicable.

Please note:

  • Customs duties or import taxes may apply

  • These charges are the responsibility of the customer

9. Contact Us

If you have any questions about shipping, feel free to contact us.